No-Hassle Returns / No Restock Fees
We want you to be happy with your order. You can return your item within 30 days of receipt for a full refund as long the item is in new, unused condition and meets the conditions explained above. 2Wheel does not charge restocking fees on returned items.
- Open Box / Warehouse Deal items and Pre-Mounted Tires & Wheels are not eligible for return
- Items purchased on Closeout are not eligible for return
- Electronics may be returned, but all factory seals must be intact. Electronics returned to 2Wheel where the factory seal has been broken will be rejected and returned to the customer
- Helmets must be shipped back to 2Wheel the same way they were received. If you place a label on the manufacturers box and ship it back it will be rejected as the item will no longer be in resaleable condition
We make it simple to return items that don't meet expectations:
- With Account
Login to your account and select Return Items from your Order and follow the instructions for generating an RA#.
- No Account
If you did not create an account at checkout, please visit our Track Order page to create a new account and request a new RA#.
Once the RA# is approved you will receive instructions for the return via email.
** If you send returns to our address without the RA# or the packaging, your package may be refused and sent back to you.
Pre-Paid Shipping Labels
Customers within the lower 48 states have the option to use our pre-paid label service. A flat rate fee of $7.99 is charged for pre-paid labels.
Instructions for requesting the prepaid label service will be in your account prior to requesting a new RA#.
Pre-Paid label service is not applicable if you:
- Select self return shipping
- Are returning tires or items over 20lbs